1. Introduction

SD‑LMS is committed to protecting your privacy. This policy explains what personal information we collect from users and how we use it. By using our services, you agree to the practices described here.

2. Information We Collect

We may collect the following data:
– Account & Registration Data: Name, email address, password, and profile details you provide during registration.
– Usage Data: Course activity such as videos played, completed, saved, quiz results, searches, and progress tracking.
– Device & Technical Data: Browser type, IP address, device information, operating system for compatibility and platform improvements.
– Communications: Any messages or feedback you send via contact forms or support.

3. How We Use Your Information

We use the collected data to:
– Provide, maintain, and personalize LMS services (course delivery, progress tracking, certificates).
– Enhance the platform’s functionality and user interface.
– Send transactional communications (e.g., password resets, enrollment confirmations, system updates).
– Send newsletters or course recommendations if you opt in.
– Improve content by analyzing how learners interact with courses and surveys.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:
– Maintain your login session and preferences.
– Understand usage patterns and improve the LMS experience.
– Offer personalized recommendations.
Your browser settings allow you to control or block cookies, though doing so may limit functionality.

5. Data Sharing and Third-Party Services

We may share limited user data with:
– Essential Service Providers (like analytics, email delivery, video hosting) who help operate the platform.
– Legal Authorities, if required by law or to protect our rights or users’ safety.
We do not sell personal information to third parties.

6. Security

We implement industry-standard security measures:
– Data encryption in transit and at rest.
– Secure servers and regular backups.
– Limited internal access and adherence to confidentiality standards.

7. Your Rights

You have the right to:
– Access, correct, or delete your personal data.
– Opt out of marketing communications or newsletters.
– Delete your account at any time; note this will remove access to courses and certificates.
To exercise these rights, please contact us at: privacy@sdlms.com (adjust the email as needed).

8. Policy Updates

We may update this Privacy Policy occasionally. If significant changes are made, we’ll notify you via email or through a prominent notice on our platform. Please review this page periodically.

9. Contact Us

• For questions about this policy or how we handle your data, contact:
  SD‑LMS Support Team
  Email: sdckar@sdckarachi.org.pk
  Address: C-95, Block 9, Gulshan-e-Iqbal, Near Federal Urdu University Karachi, Pakistan.